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Customer Service

  • Shipping & Delivery

    You may choose any of the following delivery options when placing your order with us: delivery of the goods to the address specified in your order; delivery of the goods to one of our listed fitting installers; or delivery of the goods to another shipping address identified by you and agreed by us. The delivery time for an order is usually between 2 to 7 working days. Delivery will always be subject to availability of stock. We will send you an email to inform you of the estimated delivery date of your order. You will also receive an email once your order has been despatched. Time for delivery or fitting shall not be of the essence unless previously agreed by us in writing. Any dates quoted for delivery and/or fitting of the goods are approximate only and not guaranteed and we shall not be liable for any delay in delivery and/or fitting of the goods howsoever caused.

  • Privacy & Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We store and process your personal information on our computers and at various customer and operations support centers who we may engage around the world. To protect your personal information against unauthorized access and disclosure we may use physical, electronic and procedural safeguards including passwords, firewalls, data encryption. However, as you may know, third parties may unlawfully intercept or access transmissions or private communications or other users may abuse or misuse your personal information that they collect from our website. And, although we may work very hard to protect your privacy, we cannot promise, and you cannot expect, that your personal information or private communications will always remain private despite our best efforts.

  • Ordering

    You may order the goods and services listed on our website by using the order form found on the website, or by downloading completing and faxing the order form to us or by placing orders with us directly over the telephone. When you provide the information and any other details requested in our order form and when you send us your order you will have submitted a binding offer. By submitting your order, you have expressed your intention to acquire the goods and services described in your order and have unequivocally agreed to be bound by these Terms and Conditions. For the avoidance of doubt, orders placed through this website, by fax or by telephone have the same legal effect. Whilst your order will be confirmed with an acknowledgement from us, such an acknowledgement does not amount to any form of acceptance on our part of that or any other order. This is because our contract with you will only take effect upon the delivery of the goods and services by us. You are solely responsible for ensuring the accuracy of all orders submitted by you, and for giving us any and all necessary and adequate information relating to the goods and services ordered to enable us to perform the contract. And you shall indemnify us from any and all liability as a result of any inaccurate information supplied by you when you submit your order.

  • Payment, Pricing & Promotions

    You may choose to make payment for the goods and services by Paypal. We shall debit your account on the day the goods are despatched. We shall issue receipts for all payments received by us. Time of payment of the price of the goods and services shall be of the essence. Where the goods and services have been delivered, but have yet to be paid, the price of the goods and services shall become immediately due and payable in full by you. If you fail to make any payment by the relevant due date or if payment is declined or not authorized by your bankers or the issuer of your credit card then, we shall be entitled to: cancel the contract or suspend any further deliveries to you; appropriate any payment made by you to such of the goods or services supplied under any other contract between you and us as we may think fit; and charge you interest on any amount unpaid, until we receive full payment from you.

    Please take note that we shall be entitled to recover the price of the goods and services, even though delivery may not have taken place and the property in the goods and services have not yet passed to you.

    Promotions will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter..

  • Viewing Orders

    You may visit online My Account and sign in with your User ID and password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and tracking information for items that have shipped.

  • Updating Account Information

    You can see, review and change most of your personal information by signing on to the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to the customer service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law.

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